Women, Cyberspace, and Information

CC License Use (http://flic.kr/p/4TAdv6)

Well, the 2011 winter quarter, and all its insanity, is officially over and done. What a whirlwind it has been, both in my life and the world.

So I had an interesting article sent to me the other day by a friend. One of the Financial Times (UK) blogs posted on "Inequality in Cyberspace", about the numbers showing that there seems to b. The author, Liz Bolshaw, mentions Noam Cohen's NYT piece left off talking about how only 13% of Wikipedia contributors are women, and Joseph Reagle's justification that women are “less willing to assert their opinions in public”.

HAHA. That's an interesting thought. Haven't gotten that impression from most of the women I've met.

My first though about the whole gender gap isn't concern, it's "women have better things to do than edit Wikipedia". Not sure how true that is, but it seems to me that the people who are the most qualified to do something don't have the time to do what they need to do. Not that women are more qualified by any means, but they're certainly not less qualified. I'm not convinced that women are less well-represented as an internet population, but really? Is it something we should be concerned about - that women are not contributors to Wikipedia? My association with Wikipedia-editors is drunk frat boys mucking around with various entries. Is that something women should be aspiring to? The power of outsourcing knowledge creation to the cyber community (Wikipedia is only one such example) is certainly a force to be considered, and the power of it comes from the diversity of the people who are contributing. I would be more concerned with those who are excluded from contributing (directly or indirectly), not those who chose not to participate.

An interesting side note - women are actually really well represented in my program. Less so in the undergrad version, but there is still a good number, or at least it seems that way to me. It has been quite an experience the past two years as I've studied in a hybrid field that mixes strong gender stereotypes. The program is based out of the field of Library Science, but it has been heavily influenced by Information Technology and Business. I have the feeling that there are less gender stereotypes because of this hybridization, but I have yet to really immerse myself into the working field. All I know, there are some kick-ass women out there who are managing information and sharing what they know with the world (see some Seattle folks like Karine Nahon, Vanessa Fox, Samantha Starmer, and Alix Han). Maybe we aren't writing in Wikipedia, but women are certainly invested in cyberspace and information.

The Knowledge Economy - Don't Kill the Education Budget

An article on the BBC News website yesterday was titled "Graduates - the new measure of power". The main take was from an education perspective, looking at the shift from raw resources as sources of power within nations to knowledge and intellectual resources. This is not a new topic - scholars have been exploring the shift to the "knowledge economy", but perhaps I've been abnormally exposed to the school of thought since I'm getting a degree in information. Nevertheless, it is a recognized fact that measuring the "power" of a nation must calculate the innovation, information, and knowledge that is being generated within its borders and its citizens. This article emphasized the role that formal educational institutions play in this generation of value, and how all across the globe governments are heavily investing in their future through students and schools.

Maybe the numerous states in the US, such as Washington, should consider this fact before they continue to viciously slash at the state-supported education budget for schools such as the University of Washington.  As the Governor's new budget presents a worst-case scenario of an additional 40% slash, it is important to understand what has come already (from a letter to the State legislative from Interim President Phyllis Wise).


The steepest decline in state funding for the UW came in 2009-2011, when the state and the nation entered the Great Recession.  Over a two-year period, the University of Washington lost over $132 million in state funding, roughly 30% of its state appropriation.  Even with two 14% tuition increases, over $57 million in cuts were still necessary to balance our core education budget. 


Major cuts included: 
• Eliminated 950 jobs 
• Froze enrollment for resident undergraduates 
• Closed/eliminated 12 degree programs; 14 MA programs now self-sustaining 
• Increased advisor load by 180 students per advisor 
• Closed 384 undergraduate lecture sections and 130 small group sections 
• Decreased number of lab sections by 20%, while average lab size increased 38% 
• Closed 4 writing/tutoring centers and 2 computer labs (loss of 1/3 student workstations) 
• Closed 1 library, reduced library hours, and canceled subscriptions to over 1,200 journals 
• Reduced hundreds of hours of student counseling services (advising, financial aid, health)  


As I'm preparing to graduate in June from a program that is not state-supported at all, I'm still concerned as a citizen of Washington about the future of education systems if these huge cuts are continued. Economies recover, but it is likely going to take years and years for educational institutions to recover from the hemorrhaging of funds out of their budgets. It seems awfully short-sighted for any government to pull money from the one resource that is almost guaranteed to reward the economy handsomely in the future.

Creativity, Law, and Change

I recently listned to a well-articulated TEDTalk by Larry Lessig on "Laws that Choke Creativity". A really interesting and thought-provoking piece about how the changes in culture are leading to creative conflicts in the newest generations.

"We made mixed tapes; they remix music. We watched TV; they make TV. It is technology that has made them different, and as we see what this technology can do we need to recognize you can't kill the instinct the technology produces; we can only criminalize it. We can't stop our kids from using it; we can only drive it underground. We can't make our kids passive again; we can only make them, quote, "pirates." And is that good? We live in this weird time, it's kind of age of prohibitions, where in many areas of our life, we live life constantly against the law. Ordinary people live life against the law, and that's what I -- we -- are doing to our kids. They live life knowing they live it against the law. That realization is extraordinarily corrosive, extraordinarily corrupting. And in a democracy we ought to be able to do better."

I thought this was one of the best summaries of one of the biggest social difficulties of the times - the shifting notions of right and wrong, and what kind of impact that has on us as a culture. I think I have some more thoughts on this, but for now I have to get back to writing a paper on the concept and ethics of a national "smartcard" ID. A fascinating topic that has led me down many tangents (such as this video) though most of the diverging hasn't been useful for the paper. Oh well. At least the tangents are interesting and educational.

Anonymity, Privacy and The Debate on National Online IDs

I think the National Internet ID conversation that has been recently taking place is quite an important and interesting piece to be discussed. I've been approaching a research piece on it from a risk-perspective, but part of that is a risk to privacy and anonymity. In an article by Helen Nissenbaum on anonymity, I thought she had a good point - that anonymity is really about being "out of reach" from consequences. Anonymity can be abused and used as a negative thing (think criminal activities) but many times it is critical for certain systems to work (as mentioned, voting and peer-review).

In the draft of the "National Strategy for Trusted Identities in Cyberspace" released in June 2010, their vision of the future sounds pretty good. "Individuals and organizations utilize secure, efficient, easy to use and interoperable identity solutions to access online services in a manner that promotes confidence, privacy, choice, and innovation." (pg. 12) Some interpret the strategy to mean that Americans could begin to have unique online identities used to access password-protected websites. That's an interesting and slightly worrying thought. While "confidence, privacy, choice and innovation" sound good, what does that mean in a practical sense?

Would having some sort of online identification be a threat to anonymity and a violation of privacy? Already there is so little privacy on the internet - maybe if the government regulates more, there would be less abuse of breaches in privacy and security. But I am a bit leery of the idea of allowing a government to so in-depth access or observation to the behavior of citizens. Nothing sounds so tyrannical as being observed at every moment or having to curtail one's speech for fear of reprival. And I'm not sure that an Online ID would be the most conducive tool for an open and free democratic society. But on the other hand, I like parts of the idea in theory - but things look so good on paper sometimes when in reality they just are a really bad idea.

Airplanes, Seattle, and Visualizing It All

This quarter I started a really fascinating independent study project with a Foster School of Business professor, Dr. Richard Nolan. I get to do some research for him on people, places, and time - all related to the aeronautic-powerhouse Boeing and its role in the Seattle/Puget Sound Area.

Specifics aside, I've really enjoyed learning about three specific things.

1) The idea of the "industry commons"
This is an idea that seems to in part come from the medieval practice of sharing a common space for the good of a community. Sharing resources and ideas in a collective space is a way for an industry to innovate and strengthen itself. There is the idea that the movement of tacit knowledge happens more readily in geographically bound spaces through more informal transfers - in short, similar people are drawn together in one place and share their knowledge with each other in non-professional settings such as in a bicycling lunch group. When an industry has certain geographic concentrations, there is a tendency to see others of the industry (individuals and companies) drawn to that location.

2) Visualization of non-linear information
This has been my biggest challenge. I have done a lot of research over the past 8 years or so, and yet this is the first time I have to "visualize" my findings. I can create lists and draw conclusions no problem - but finding a way to visually represent the data is quite a daunting task. I've taking classes with design elements, but this is actually having to create meaningful visuals. Today I discovered MindNode which will hopefully help me out as I map out pretty complex relationships between people, places, organizations, and time. Hopefully they'll turn into something interesting and clear at the end, because right now they're kind of confusing. The first draft is always the hardest, they say, and then the following iterations should hopefully become easier to improve.

3) Airplane and Seattle knowledge
This has been a side bonus of the project - I've been reading lots and lots for this, and I find myself discovering very interesting little facts and tidbits about Seattle and its history. I love it - I've been out here almost every year of my life before finally moving here in 2009, and this city continues to enchant me. Learning about the richness of its people and places has been wonderful.

The other thing is that I get to learn about airplanes - I retain less of the information but it's still a cool subject. I've always loved traveling, and now it is quite cool to know more about the giant beasts that get me from one place to another through seemingly impossible conditions.

PS: Don't research airplanes if you're nervous about them already.

Emerging Technologies - Connecting or Isolating?

There are some interesting conversations happen around the world about the role of social media and how human behavior is changing alongside the emergence of the newest ways of communication.

Recently on the Colbert Report, Sherry Turkle talked about her recent book "Alone Together". The thesis of her book is summed up by a recent by Paul Harris in an article in The Guardian: "technology is threatening to dominate our lives and make us less human. Under the illusion of allowing us to communicate better, it is actually isolating us from real human interactions in a cyber-reality that is a poor imitation of the real world."

I think this is a fascinating hypothesis, worth conversation and further exploration. I seem to, by default, love the ease of communication and accessibility I have to friends around the world. When you have friends from Canada to England, Germany to Cambodia, and France to Honduras, it seems  somewhat miraculous to be able to email, call (with video), text, and instant message all of them for either free or very reasonable prices. Fifty years ago - heck, twenty five years ago - this kind of communication would have racked up a bill a mile long. But I take it for granted that I can instantly write an email to the child I sponsor in Honduras, then have a free video Skype call with my friend in Cambodia, and follow it up with sending a text for just a few cents to another friend in England.

Yet this access does make it difficult to keep up with everyone. I rarely sign into Skype these days, often because I find it more distracting that I can afford with work and school, or simply because I forget to. Emails that are easy to send sometimes take weeks for me to get around to finishing, and loiter in my drafts box for a while. There are so many ways to communicate these days, but I still have many days where I feel the lack of communication in my life. I still write hand-written letters every once in a while, simply because there is something incredibly special about sending and receiving "snail-mail".

But I'm not sure that we're being isolated because of this technology. I think it is a possible repercussion for some people, but I'm not sure it is a societal epidemic. The key point, though, that I take away from this book and the idea of "cyber-skepticism" is that it is good to be skeptical. Just because social patterns are forming does not mean those are necessarily positive steps forward. There is the cited story about the woman who left a Facebook suicide note, and her 1,048 "friends" on Facebook failed to take action to do something, or take it seriously. I think this is a tragic story where there was a disconnect between cyber-life and "real"-life, and should serve as a catalyst for self-examination as an internet society. At the end of the day, I think it isn't the technology we have to worry about - social media is only the tool, neutral without the people and actions behind it.

Keeping Our Troops Connected

A recent headline on Wired.com made me pause: "Tweet Away, Troops: Pentagon Won’t Ban Social Media".

There has actual been the serious possibility that the Pentagon would ban soldiers from using social media sites such as Twitter and Facebook? It boggles my mind - many of the troops now are being more and more made up of digital natives. You might as well tell them they're banned from talking as tell them they can't use social media, especially to communicate with their friends and family. As Robert Mason et al. describe them, these youngest generation of adults have “grown up in a world surrounded by connectivity and digital tools. They are ‘net natives’ or ‘digital natives.’ These are people who have never known a world without the Internet, instant messaging, online games, and the possibility of persistent digital presence with networks of people.” You're not going to be able to tell we of this digital native generation that we can't have our Facebook or Twitter fix. Sorry, it just isn't going to happen. Social media is a force that is moving forward, not winding down.

** Edit Note: If you read the comments, Jordan makes some very good points that should be integrated into my little ramble here. I really agree with her when it comes down to the fact that sometimes take an entitlement approach to social media. Just because we behave a certain way doesn't mean we should. **

Apparently, the bright idea of banning came from military officials who feared that social media caused too much security hassle, and took up too much bandwidth. So to say again, in 2009 the military was "seriously considering" a complete ban. The reason that this is now back in the news is because come March of this year, the 2009 policy that "enshrined military access to social media" is expiring, which only came after a long battle.

Hopefully, there wont' be any more malarky about banning or limited access. Because frankly, if the military did do something like this, the country would probably have to implement a draft. And then there would be riots in the street... and on Twitter.

A Plethora of Words - An Update

I've started out this Winter quater term with a very full but wonderful plate. I have a fantastic internship with Annie Searle & Associates (ASA) as a research associate. I am able to research and write on risk and crisis management issues, something I am increasingly excited about as a career path, which has been an ongoing concern in my head. While I love what I'm learning at school, it has been difficult to not know exactly what I want to do after the degree. And so I'm quite pleased that I've found an area that I am interested that has a name and recognized professionals out there. Secondly, I'm working on my final-year Capstone project, the culminating part of the program. We are challenged to put our knowledge into practice, which is sometimes daunting but oh so exciting. This is also going to be implemented at ASA, which makes things a lot more enjoyable since I am settled there already.

I look forward to seeing some topical overlap in my information security class as well, which is focusing on risk management for the most part through an IT lens. And I must say, I have quite enjoyed our "Policy, Law and Ethics in Information" class so far. It reminds me of my undergrad days - getting to read and discuss Hobbes and Rawls is almost nostalgic. But the best thing really is that it is an application of knowledge from my BA degree into my master's work. That hasn't happen very often, so it is quite fun for me.

But people are fascinating regardless of context. I am doing an independent study with a professor over at the business school, and I am getting to track and map out the people over the years that have influenced Boeing and the Puget Sound area. It is fascinating to see how all the brilliant people came together, and how they seem to have drawn other smart people and the companies that want smart people to them.

All in all, quite an overwhelming plate. But it is all so good! I just have to be careful not to get sick off of all the lovely bounty of information before me. I am writing and reading so much these days I am a bit overwhelmed by even trying to keep up with the news some days. But words are powerful, and it seems that I have to take advantage of the opportunity to both consume and produce as many as I can.

Changing the World With Design

Since starting my graduate degree in Information Management, I've discovered an entire new and fantastical world called "design" that has entirely changed the way I think and view the world. The principles that make up the foundation of "user-centered design" can also serve not only to design better systems and stuff, but provide a framework through which to view the world.

One of the cooler applications of design to "everyday" life is the work that is being done by Emily Pilloton in North Carolina. Co-founder of ProjectH, a nonprofit design organization, Pilloton has taken on one of the scarier systems ever formed in the US - formal education - and has begun to tackle it with design.

Thinking about how to "fix" our underfunded, outdated, bureaucracy-laden public education system is a difficult, convoluted and systemically heartbreaking effort. But Pilloton has armed herself, and works to create "Design initiatives for Humanity, Habitats, Health, and Happiness". And it's working. They are doing some really awesome things over in North Caroline.

Check out her TED talk on "Teaching Design for Change". It is one of the most inspiring TED talks I've seen in a while. Often the people who speak for TED have these wonderful insights, challenges, and ideas, but this one is particularly strong because this a snapshot into work that is creating sustainable change in behavior and attitudes. And that's just cool.

More About Emily Pilloton:

A visit with Stephen Colbert on The Colbert Report (1/18/2010)

Writing for Design Mind about the need for design to "Get Local", a reflection around the one-year mark of their project in Bertie, NC.

Coming Down to the Wire

This term has been a wickedly difficult one to make it through. Not because of bad things, but because there have been perhaps too many elements that have been taking up all the bandwidth I have. I think the dilemma of too much of a good thing is almost harder to manage, because it comes down to the fact you have to cut out something you don't particularly want to cut.

But the end of this somewhat overwhelming quarter is in sight, and hopefully I'll be able to finish some of the blog entries that I have sitting in the drafts folder. There are so many awesome things happening and going on in the world, and I have a lot of thoughts that whirl around in my head I want to get down on paper. But unfortunately, I've had to prioritize the writing that is required of me at the moment (mostly some fascinating research). And honestly, my word-quota has been mostly filled by it.

So this has been a bit of a blog sabbatical, but only a temporary one.

Education and Innovation

Today the Bill & Melinda Gates Foundation announced the Next Generation Learning Challenges, which is "a collaborative, multi-year initiative, which aims to help dramatically improve college readiness and college completion in the United States through the use of technology."

Sounds like a great initiative to me. Education is one of the issues that I feel very strongly about, but it doesn't get a lot of my energy, mostly because it often depresses me. But this is quite relevant for me right now, because I'm working with a colleague on refining a case study we wrote together about this very issue - how can the educational system benefit from the integration of technology, and successfully see that happen? How does an institution keep it's educational mission at the forefront of any initiative that brings about change? I think it's an interesting and critical problem, and it has to be taken seriously by parents, students, legislators, business owners, educators, and pretty much every citizen in the country.

In the press release, Bill Gates says “American education has been the best in the world, but we’re falling below our own high standards of excellence for high school and college attainment ... We’re living in a tremendous age of innovation. We should harness new technologies and innovation to help all students get the education they need to succeed.”

I think Mr. Gates has it right - we're at a pivotal moment in our education system's history, and how we deal with this is going to set the tone for the next few decades. We're not talking frivolous or secondary issues - we're talking about the education of generations of kids. The policy and investing choices we make today are going to have repercussions, and so we all had better take them seriously. I hope this movement from the Gates Foundation will help stimulate further dialogues about this issue.

Read more at: http://www.gatesfoundation.org/press-releases/Pages/next-generation-learning-challenges-101011.aspx

Information & Making Decisions

Decision making can be a difficult thing. Sometimes it's simple "I wouldn't be caught dead in those shoes", a decision made on strong personal preferences without much thought or information needed. My experiences over time have shaped my shoe taste, and I don't really need outside information to make my decision.

But the majority of the time, making a decision is not so simple - numerous variables can catch us up in a game of trying to calculate tradeoffs and possible outcomes and consequences. I find myself going over the same problem over and over, imaging all the various things that could go wrong if I make the "wrong" decision. Over-thinking an issue can get me into trouble.

And then there are the decisions we don't even realize are important until later, and we go through the phase of "if only I'd known when I was making that decision that I would end up here with this result, I would have chosen differently".

It's easy to find oneself feeling paralyzed in the face of making a decision that can have seemingly unending number of outcomes and consequences.

Good information can help the decision making process easier. If we know more, we can make more informed decisions. Part of what I want to do with my degree in this field called information management is help make information more accessible, understandable, and sustainable for decision making in organizations.

Whatever the heck that means in the real-world. Still working on figuring that part out.

A Self That Goes On Changing

One Virginia Woolf quote is that "A self that goes on changing is a self that goes on living."

I've been thinking a lot about change these days from a few different perspectives.

As a student, I'm gearing up for an interesting academic quarter. I've started to prepare for a course titled "Information and the Management of Change" which I'm quite looking forward to. The two main readings for the course are Galavan et al.'s Strategy, Innovation and Change and Beer & Nohria's Breaking the Code of Change. While I've only read the introductions for both, they have already caught my interest, because change management is not an easy or simply beast to tackle. I hope they both fulfill their promises of being spaces where theory and real-world practice have met and been synthesized. On page one of Galavan, the editors claim that their contributors are people who"breathe life into strategy through the connection of innovation, leadership, and change management". Sounds good to me.

In professional and personal news... well, they're going to stay professional and personal. But on a general level, there have been some interesting changes that have happened, and some changes that need to be made. There are some changes I'm looking forward to, and others that are not so simple. Sometimes the most needed changes are the ones we resist implementing the most.

Wish I were blogging from PAX, but that was not to be this year. That's one thing I plan on changing - I'm buying my pass as soon as they go on sale next year!